Found something that isn’t working correctly?
Use this section to report bugs, technical problems, CIVITAS issues, visual defects, broken features, or other unexpected site behaviour.
Reports can include issues with:
CIVITAS: chatbot responses, loading issues, errors, unavailable features, or unexpected behaviour.
Forum Features: notifications, profiles, discussions, reactions, posting, navigation, permissions, or other functionality.
Visual / UI Issues: misplaced elements, broken layouts, unreadable text, incorrect colours, overlapping content, missing icons, or inconsistent styling.
Mobile & Device Issues: problems that only appear on certain phones, tablets, browsers, or screen sizes.
Performance: unusually slow loading, freezing, repeated errors, or pages failing to load.
Other Bugs: anything else that appears broken or behaves differently from how you think it should.
1. Before Reporting
If possible, check whether someone has already reported the same issue.
If an existing report exists, you can reply to it with any additional information rather than creating a duplicate report.
2. How to Report an Issue
Please create a new discussion under this tag rather than posting individual reports as replies to this thread.
Try to include the following information:
- Issue: Briefly explain what is wrong.
- Where it happened: For example: CIVITAS, homepage, profile, discussion page, mobile navigation, etc.
- What you expected: Explain what you expected to happen.
- What actually happened: Explain what happened instead.
- Device / Browser: For example: Windows 11 / Chrome, iPhone / Safari, Android / Firefox.
- Steps to reproduce: If possible, explain what you did before the problem occurred.
- Screenshot / Video:Attach one whenever it helps demonstrate the issue.
3. Example
Issue: CIVITAS window does not open.
Where: CIVITAS button in the forum navigation.
Expected: Clicking CIVITAS should open the assistant window.
Actual: Nothing happens after clicking the button.
Device / Browser: Windows 11 — Chrome.
Steps to reproduce:
Open the forum.
Click CIVITAS.
The CIVITAS window does not appear.
Report Status
Staff may update reports using statuses such as:
Reported — The issue has been submitted and is awaiting review.
Investigating — The cause of the issue is being investigated.
Confirmed — The issue has been reproduced or confirmed.
Fix in Progress — A solution is currently being worked on.
Resolved — The issue has been fixed.
Unable to Reproduce — The issue could not currently be reproduced.
Providing clear reports, screenshots, and reproduction steps makes it considerably easier to identify and resolve problems.
Thank you for helping improve the forum and CIVITAS.
